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Ticket amount 6X reserved on debit card

SOLVED
Young
New Member

Hello,
I have reserved ticket for 2023. Jan. 24 from Interlaken to Firenze using Master Card.
I am so frustrated that 6 times of 160 CHF has been withdrawn from my bank account.
I only received one e-mail that the one ticket (160CHF) is reserved,
but 160*5=800CHF (Total 160*6=960CHF)has been withdrawn, which is a large amount of money and I am so nervous about this.
I hope this is solved as quickly as possible. I will be looking forward to your reply. Thank you.
Best regards

1 ACCEPTED SOLUTION
RolandP
Pendler/in (Bronze)

Hello @Young 

You have posted your concerns on a platform. Unfortunately, we cannot help you as this platform is not an official support channel by SBB.

Usually, reserved amounts will be released again witihin a few hours. If not, please first get in touch with your bank.

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.

View solution in original post

1 REPLY
RolandP
Pendler/in (Bronze)

Hello @Young 

You have posted your concerns on a platform. Unfortunately, we cannot help you as this platform is not an official support channel by SBB.

Usually, reserved amounts will be released again witihin a few hours. If not, please first get in touch with your bank.

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.