Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour

This is a refund question

New Member
0 Likes

Hello~

This is Ms. Baek hakyung, the booking agent.

I have to pick the wrong date and refund it. What should I do?

Please reply.

Thank you~

 

 

 

 

Highlighted

Re: This is a refund question

Moderator
0 Likes

Hello @az00486

 

For a ticket refund you can buy a new ticket for the right date and send us a e-mail to ticketshop@sbb.ch Please tell us in the mail with both ordernumbers.

Have a nice day. 

Greetings, ValerieS