Register in the SBB Community with your SwissPass login.
If you do not have a SwissPass login, you can create one free of charge on the login page. Then select your user name for the SBB Community.
Alternativelly you can also register with your Facebook login.
Register with your existing Facebook login. Then select your user name for the SBB Community.
Hello and welcome to the SBB Community. What would you like to do?
This is Ms. Baek hakyung, the booking agent.
I have to pick the wrong date and refund it. What should I do?
For a ticket refund you can buy a new ticket for the right date and send us a e-mail to firstname.lastname@example.org Please tell us in the mail with both ordernumbers.
Have a nice day.