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The purchased ticket did not come by mail.

overjun
New Member
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I purchased a train from Zurich to Interlaken on January 12 and from Interlaken to Firenze on January 15.
 
I received the ticket for January 12th by e-mail, but the ticket for January 15th did not come by e-mail. Credit card purchases indicate that both have been paid.
 
My reservation is Hyongjun Kim. Please check.
 
Please tell me what caused this and how to use the train normally.
 
 

FatimaH
Moderator
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Hello @overjun

Thank you for your query.

We recommend that you contact directly our ticketshop: by phone at +41 (0) 848 44 66 88 or by mail ticketshop@sbb.ch.

I wish you a nice day.

Greetings,
FatimaH