The purchased ticket did not come by mail.

[overjun]

I purchased a train from Zurich to Interlaken on January 12 and from Interlaken to Firenze on January 15.

I received the ticket for January 12th by e-mail, but the ticket for January 15th did not come by e-mail. Credit card purchases indicate that both have been paid.

My reservation is Hyongjun Kim. Please check.

Please tell me what caused this and how to use the train normally.

[FatimaH]

Hello @overjun

Thank you for your query.

We recommend that you contact directly our ticketshop: by phone at +41 (0) 848 44 66 88 or by mail ticketshop@sbb.ch.

I wish you a nice day.

Greetings,
FatimaH