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The amount changed in one minute.

New Author
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 The amount changed in one minute

April 26 Basel SBB - Interlaken West Station
17:59 I bought the train.
I waited for the discount ticket and suddenly it doubled.
So I bought two tickets for 97.4 francs.
However, after checking it immediately after purchase, it came down to 16 francs again.
I took a picture that the price was doubled.
It seems to be a system error.(?)
Please approve the purchase cancellation.
We will repurchase 16 franc tickets.
 
My email is kiswin20@nate.com. 
order n.416102354
I made a reservation with this email. please reply.
Highlighted

Re: The amount changed in one minute.

Traveller (platinum)
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Hello DUCKGWONKIM,

Generally, there is no refund for Supersaver Tickets. Exceptionally, I have refunded you the tickets with a fee of CHF 10.-

CHF 86.40.- has been credited to your credit card. 

Kind regards,

CharlineB