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breadli428
Visitor

Dear SBB team,

 

Due to the newly released Corona control for travelers entering Switzerland (https://www.bag.admin.ch/bag/en/home/das-bag/aktuell/medienmitteilungen.msg-id-86260.html), I unfortunately have to cancel my trip from Zurich to Paris on December 5th and also the return journey on 7th.

 

I bought the TGV tickets at the 20th year anniversary. And I wish I could get the tickets refunded. I called your customer service but was told a refund was not possible. It would be super thankful if you could please consider this sudden change of the policy and the possibility for ticket refund due to the resulting trip cancellation.

Thanks!

GiorgiaB
Moderator

Hello @breadli428 

Thank you for your message.

The ticket for the TGV anniversary are not refundable, that's the reason why the customer service told that a refund is not possible.

Thank you for your understanding.

GiorgiaB