Swiss travel pass refund request

[AnkurJain]

Hi Team,

I have bought 2 Swiss travel pass for 4 days ..One is for me and other is for my spouse. The pass is valid from 15th -19th April 2020. I bought it from my travel agency. but due to recent Corona Virus outbreak and as per guidelines from Federal office , I prefer to cancel my travel plan.

so could you let me know in case if it possible to get a refund of this pass. If yes, how? And till when I can apply for refund.

ticket ID are 657872964157  &  048692907739

order id --552953525 

[ManuelaPf]

Hello @AnkurJain 

Here you can request a refund for unused or only partially used tickets, and which you purchased online or via mobile phone.

Kind regards
ManuelaPf