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Swiss Pass Holder Name and Passport Name

New Author
0 Likes

Hi,

I have bought a swiss pass from Klook.  Just received the pass

The name in my passport is Seng, but the pass putting (Sebg).   Also the passport number is A[0000000], but in our case, we have written it as A[0000000]7MYS  as the red colour circle below the passport.  So is the pass still valid to use?  Or can ammend it?

WhatsApp Image 2019-05-22 at 10.36.37 PM.jpeg

warmest regards

wei ling

Re: Swiss Pass Holder Name and Passport Name

Moderator
0 Likes

Hello @LeongWeiLing 

Thank you for your request. 

Normally, the name and the passport number have to be the same on the passport and on the Swiss Travel Pass. 

I recommend you to send us a copy of your passport and the order number from your Swiss Travel Pass by mail: ticketshop@sbb.ch

We will check your request afterwards.

I wish you a nice day. 

Kind regards, 

MarinaZ