Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Super Saver Ticket Refund

New Member


I had bought Super Saver Tickets for a trip from Zurich HB to Zermatt, later realizing that the 3-day Swiss Travel Pass is more suitable for tourists allowing them access to a variety of trains, buses, etc. I have submitted a refund request for the Super Saver Tickets (knowing that these are non-refundable). Can someone please let me know if they've had a similar incident and if they were refunded.


I am skeptical of now buying the Swiss Travel Pass without knowing if I can get a refund on the Super Saver tickets. 


Any help will be appreciated. 


Hello @Maleeha 

Thank you for your request.

Supersaver tickets cannot be refunded by yourself, as they are only refunded in exceptional cases. Please be patient until your request is processed.
You can find the conditions of the Supersaver Ticket here:

Have a nice day.
Greetings, ZoeS

Commuter (silver)

How did you buy it? Via or via SBB App? Did you buy it with a user account or as guest? In case you bought it with a user account, you can cancel them on your own. 

Please provide more information.

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.