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Stuck refund

New Author
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Few weeks ago I've submitted refund requests for orders 554035607 and 553669840.

Refund for order 553669840 arrived within a few days (with 10 CHF deduction), but refund for order554035607 seems to be stuck.

Please confirm that both refund requests are received and when I should expect them to be processed?

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Re: Stuck refund

Moderator
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Hi @artemp 

Please fill in the refund form under www.sbb.ch/en/refund.

Thank you.

Kind regards
SandraI

 

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Re: Stuck refund

New Author
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@SandraI Already did that a few weeks ago, but only received a refund for Outbound journey. Return journey refund has stuck somewhere.
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Re: Stuck refund

Moderator
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Hello @artemp 

Thank you for your query. 

We have re-examined the request for your order 554035607 and made the refund. You will receive the money within a few working days.

I wish you a nice evening.

Kind regards, AferditaS