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Hello and welcome to the SBB Community. What would you like to do?
Few weeks ago I've submitted refund requests for orders 554035607 and 553669840.
Refund for order 553669840 arrived within a few days (with 10 CHF deduction), but refund for order554035607 seems to be stuck.
Please confirm that both refund requests are received and when I should expect them to be processed?
Hi @artemp
Please fill in the refund form under www.sbb.ch/en/refund.
Thank you.
Kind regards
SandraI
Hello @artemp
Thank you for your query.
We have re-examined the request for your order 554035607 and made the refund. You will receive the money within a few working days.
I wish you a nice evening.
Kind regards, AferditaS