Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Stuck refund

New Author

Few weeks ago I've submitted refund requests for orders 554035607 and 553669840.

Refund for order 553669840 arrived within a few days (with 10 CHF deduction), but refund for order554035607 seems to be stuck.

Please confirm that both refund requests are received and when I should expect them to be processed?

Commuter (silver)

Hi @artemp 

Please fill in the refund form under

Thank you.

Kind regards


@SandraI Already did that a few weeks ago, but only received a refund for Outbound journey. Return journey refund has stuck somewhere.

Hello @artemp 

Thank you for your query. 

We have re-examined the request for your order 554035607 and made the refund. You will receive the money within a few working days.

I wish you a nice evening.

Kind regards, AferditaS