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St. Moritz-Zermatt Glacier Express

New Author
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Hello, the first time traveling by railways in Switzerland.
Purchased a ticket on the website Order no. 478597261 St. Moritz-Zermatt Glacier Express on 10/06/2019 departure at 9.15 number 903 in the electronic ticket is not specified: departure time, train number, place in the wagon
A few questions:
1. Glimpses with landing on this train will not be?
2. Will there be problems with travel?
3. How to choose places

Re: St. Moritz-Zermatt Glacier Express

Moderator
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Hello @Sergey 

Thank you for your request. 

With these tickets you can travel with every train between St.Moritz and Zermatt via Disentis. For the Glacier Express you need an additional reservation. The seat reservation you can do under the following link: https://shop.glacierexpress.ch/gex_en/

I wish you a nice time here in Switzerland. 

Kind regards, 

MarinaZ

Re: St. Moritz-Zermatt Glacier Express

New Author
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Good afternoon, thanks for the information, I understand how these tickets can not be returned already?

Re: St. Moritz-Zermatt Glacier Express

Moderator
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Hello @Sergey 

According to the General Terms and Conditions of Business, it is normally permitted to alter, exchange or to refund OnlineTickets only before the beginning of validity. Exceptions can be found under the following link:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/online/faq.html -> "Validity and refunds" -> “Can tickets purchased online be refunded? “

If one of the conditions mentioned applies, please complete the application for a refund online on https://www.sbb.ch/en/travelcards-and-tickets/buying-options/formular-erstattungsantrag.html.

I wish you a nice afternoon.

Regards,
JulieL