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Saver Day Pass Goodwill refund due to Coronavirus

New Author
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Hello,

I need to cancel Saver Day Pass for 17.03.20 I bought recently, because I am reluctant to travel due to Coronavirus.

https://news.sbb.ch/artikel/96331/coronavirus-restrictions-to-swiss-rail-travel

In the article it is stated, that SBB offer goodwill refund for any type of fare, but I can't find such option in refund form https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver.html?login=sw...

 

How can I ask for a goodwill refund for this type of fare?

Ticket-ID: 024648678227
Reference no.: 230121513
Order no.: 557254782
 
Thanks,
Dmitrii

Accepted Solutions
Highlighted

Re: Saver Day Pass Goodwill refund due to Coronavirus

Moderator
0 Likes

Hi @didmitriev 

Please choose any reason, it doesn't matter. You can mention in your remarks that this is about Corona.

Kind regards
SandraI

 

View solution in original post


All Replies
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Re: Saver Day Pass Goodwill refund due to Coronavirus

New Author
0 Likes

Saver Day Pass was bought in mobile app

Highlighted

Re: Saver Day Pass Goodwill refund due to Coronavirus

Moderator
0 Likes

Hi @didmitriev 

Please choose any reason, it doesn't matter. You can mention in your remarks that this is about Corona.

Kind regards
SandraI

 

View solution in original post