Reimbursing Physical Day Cards

[sunam]

Hi.

I have one physical day card carnet (6-day pack). It has been used only one time (out of the six tickets).

I went to Balexert ticket station and the staff there said my ticket is too old to be reimbursed. Expiry date is in November this year. Can you advise me what can I do?

Many thanks,

[EleonoraS]

Hello @sunam 

A 6-Day Pass ticket can only be refunded in following cases:

• Purchase od a GA
• Purchase of a 6-Day Pass for the 1st class intesad of the 2nd
• Death
• Unability to travel (with medical certificate) 

Thank you for your understanding nad have a nice day

EleonoraS

[sunam]

Dear Eleonara,

Hi. Good morning.

Thank you for your kind reply. I have been reimbursed.

• It was not a GA, just a six-day multi-pack for Half-Fare card
• It was a pack of 2nd class tickets
• I did not have to invoke death in the family clause
• Fear of getting infected by the virus was sufficient to get reimbursed (no medical certificate was required)
• The person on the 0800 number was very kind and helpful and asked me to just go to the station in Cornavin to get reimbursed

I hope this is useful feedback,

Thank you and have a nice day,