Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
It should be possible to obtain a ticket directly from the vending machine. However, if you have the possibility to buy the ticket online, I recommend you to do it in advance, so you can travel relaxed.
