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Refunds

jsbaird99
New Member
‎25.04.2020 23:30
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Is it possible to get a full refund for both tickets and Swiss Travel Passes in late May/early June due to not being able to travel to Europe due to COVID-19?

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SandraI
Moderator
‎26.04.2020 08:41
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Hi @jsbaird99 

Where did you buy the tickets? If you have e-tickets purchased under www.sbb.ch you can fill in the refund form (www.sbb.ch/en/refund).

If you have e-tickets that weren’t purchased via the SBB Web Services, please contact your sales partner directly. 

Kind regards
SandraI

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