Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).
Highlighted

Refund request

New Author
0 Likes

Hi, 

​First of all, I am really sorry for my mistake for the reservation.

Today, I Just joined SBB mobile web and tried to practice how to make reservation or somthing ... on the way adding my payment information,

I reserved 1day class upgrade ticket...I don't know what... but.... suddenly the ticket was booked
but I hasn't have any swiss pass untill now.. of course I couldn't use at all..
So, please cancel and refund it ...please  

If I can not get a ticket refund or cancellation, will I be able to use it different way of my travel ?
I will travel on a Swiss pass for three days from tomorrow

 

 

OT 7246 1885 4241
Article No. : 000456
Order No. 110898073
 

Highlighted

Re: Refund request

Moderator
0 Likes

Hi jiny

I think that my reply to the previous post does also suit for you: https://sbbcffffs-community.sbb.ch/t5/SBB-Mobile/Need-to-cancel-my-ticket-which-i-booked-by-mistake/...

 

Kind regards
SandraI