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Refund for ticket that was covered under GA

SOLVED
lpuerto
Traveller

Hey! 

I have a GA and I bought a ticket for me for the 110 zone in Zürich by mistake. I really think that it's really stupid that the app allow you to buy a ticket under your name when you are a GA subscriber. 

I was trying to buy a ticket on the app for my father-in-law for the day (return ticket) since he is visiting us and I forgot to change the name on the ticket. I realize in the moment the payment was executing. Were were in a hurry of course. 

When I was about to return the ticket —less than 5' after I bought it— the app told me that the refund can't be issued since the ticket was 6.2 francs and the return fee was 10 francs. WTF! 

As I said, for me there are two issues here: 

  1. I can buy a ticket that clearly don't need since I have a GA. This is a really big failure on your side. I think that at least a big warning should be issued. 
  2. Mistakes are made, all the time, and I think that be able to file for a refund without a fee in the following 5' or 10' should be posible. Yes, then perhaps people could take advantage of it, but you can also detect those cases, limiting the number of consecutive refunds on a given time without a human supervision. 

There is an additional issue here… If you have some travel cards for visitors (for two weeks or a week) things would be much easier. I understand —and applaud— that the priority are the regular customers and residents, but every time our family is coming here for a visit is a nightmare or and incredible expense. 

Thanks! 

Luis Puerto
1 ACCEPTED SOLUTION
EleonoraS
Moderator

Hello @lpuerto 

Thank you very much for your post and inputs. 

Concerning the issue of the possibility of buying a ticket when already being holders of a GA card, I think our specialits are aware of this feedback, but I cannot tell you unfortunately when/if there are going to be implementations or changes. 

I am sure if you call our colleagues at the SBB contact Center (0848 44 66 88, CHF 0.08/Min) and give them the order number they will make an exception and refund the ticket without fees. Afterall, you do hold a GA. 🙂

Concerning your family visiting from abroad, we do have a number of options, depending you your needs/wishes: International guests | SBB

I wish you a great day.

EleonoraS

View solution in original post

1 REPLY
EleonoraS
Moderator

Hello @lpuerto 

Thank you very much for your post and inputs. 

Concerning the issue of the possibility of buying a ticket when already being holders of a GA card, I think our specialits are aware of this feedback, but I cannot tell you unfortunately when/if there are going to be implementations or changes. 

I am sure if you call our colleagues at the SBB contact Center (0848 44 66 88, CHF 0.08/Min) and give them the order number they will make an exception and refund the ticket without fees. Afterall, you do hold a GA. 🙂

Concerning your family visiting from abroad, we do have a number of options, depending you your needs/wishes: International guests | SBB

I wish you a great day.

EleonoraS