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Refund for flight change

New Author

Hi- I have recently purchased a train ticket to Basel Airport to get a flight to Manchester. Unfortunately the airport has sent me through an email telling me the flight time is 3 hours earlier. As I picked supersaver ticket, I cannot travel at this time. Is it possible to be refunded credit for this trip (costing 26francs).


thanks, Matthew Gordon 

New Author

Hi Eleonora. My family’s flight to Zurich has been changed by EasyJet from the morning of 24 June to the afternoon. We had a connecting train and super saver booked. I want to do the same journey just a few hours later. Your answer above says I can with a 10CHF fee, how do I do it? My original ticket was booked without being logged in so isn’t shown in my account. Thank you. 

Hello @DONNERS21 

Thank you for your message.

You can ask for a refund on the following page: Ticket refunds | SBB help & contact. And here you find the conditions of the supersaver tickets: Help with supersaver tickets | SBB help & contact

Kind regards



Thank you for your request. 

Here you will find the refund form: Refund of tickets purchased online and via mobile | SBB help & contact To do this, please first solve the new ticket with the correct time. Alternatively, you can contact our SBB contact center to make the refund: 0848 44 66 88 (CHF 0.08/Min.)

I wish you a nice day. 



Hi @matthewgordon12 

Thank you for your question. 

Saver and supersaver tickets are non refundable.

If you purchase another ticket though (note: for the same traveller, same day, same journey!) and only change the time, we can make an exception a refund the first saver ticket with CHF 10.00 fees. 

Please note, if you wish to do so, the refund request must be sent before the ticket's validity.

I wish you a nice day.