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Refund for Swiss railpass

New Member

Dear  Team, @sbb  

Hi I put a wrong departure date for a four day swiss pass and booked online through the official swiss SBB

I have cancelled the tickets on Swiss app immediately after I booked the tickets. As I have purchased the tickets on 22-September -2021 and departure is aim 30 September date.Is request for the refund.

I wanted to do another booking with correct date.Please help me in this case.


Re: Refund for Swiss railpass


@AK21 Hi there !

If you have submitted the application for a refund online, we will process it in the next few days. If you need the request to be handled immediatelly, than you'll have to call us, since we can't treat your enquiry hier in the community. Of course, you always have the option of going to a SBB counter. 

You can reach our Contact Centre on +41 848 44 66 88 (CHF 0.08/min). If you are abroad and this number does not work, please try +41 51 225 78 00.

Best wishes, EllenvS.