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Refund for 4 Day pass

AnaCordova
New Author

Hello I bought a 4 day pass for my husband and I using the app, but the thing is I selected the wrong dates and I think I even bought the wrong ticket, I bought it for the 3rd to the 7th of October at 5 am, but I needed it to travel from the 3rd to the 8th at least until 10 am, and also we are tourists and we bought the 4 day half fare tickets  I think we’re actually looking for the 6 day Swiss travel pass that is bought directly from the website. So I was wondering if the refund will be possible, since we are waiting for it to buy our new correct tickets

1 REPLY
AferditaH
Moderator

Hello @AnaCordova 

Thank you for your query.

Please contact the Contact Center at +41 (0) 848 44 66 88 (CHF 0.08/min) for a refund request.

I wish you a nice day.

Kind regards, AferditaH