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Refund error message: An error occurred when processing

New Member

I am trying to request a refund as I had to sadly cancel my trip due to an unexpected death in the family. When I try to complete the online refund form on the website I keep getting the error message 'An error occurred when processing' when I try to submit the form. Please help.


Hello @Aaron1 

The best way is to contact our customer hotline. The number is +41848 44 66 88. You can also request a refund by phone. Our staff is available for you 24 hours a day.
Have a nice day.

Kind regards/ DafineM