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Coronavirus notice: Refund request
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Refund due to Corona

New Member
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Dear, Hello.

Originally we are plan to get marry next month, so we booked your Train tickets for honeymoon.
However, we got problems now.
As you might be know, CORONA Virus is spreading in Korea now.
For example, next block ’s home of my apartments occurred the confirmed patient. It happened numerous patients(infected persons) constantly. There are over 4,800 persons.

Therefore, we request the refund our booked train tickets for Every passenger ’s safety and health.

In my case, we postponed our wedding date too.
Please understand our serious state in Korea.

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Re: Refund due to Corona

Moderator
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Hi @HONG12 

I understand your situation.

Did you purchase your ticket through SBB web services? Please contact us here: www.sbb.ch/en/support 

Otherwise please contact your sales partner directly.

Kind regards
SandraI