Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

Back Forward

Step 3

You will find tips and tricks about train travel here.

Back Forward

Step 4

You will see the latest posts from all areas of the Community here.

Back End tour
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

Refund due to Corona

New Member

Dear, Hello.

Originally we are plan to get marry next month, so we booked your Train tickets for honeymoon.
However, we got problems now.
As you might be know, CORONA Virus is spreading in Korea now.
For example, next block ’s home of my apartments occurred the confirmed patient. It happened numerous patients(infected persons) constantly. There are over 4,800 persons.

Therefore, we request the refund our booked train tickets for Every passenger ’s safety and health.

In my case, we postponed our wedding date too.
Please understand our serious state in Korea.


Re: Refund due to Corona


Hi @HONG12 

I understand your situation.

Did you purchase your ticket through SBB web services? Please contact us here: 

Otherwise please contact your sales partner directly.

Kind regards