Refund declined by my bank

[powellr3]

Hi, Both my refunds have been declined by my Bank. The reason my bank declined the refunds is below:-

"I have just received a reply from our technical team - they informed that the reason both refunds were declined is that the merchant (SBB) sent only authorisations, without presentments. For them to be completed merchant has to send presentments as well. You should contact the merchant and inform them about this - they should be able to include presentment as well.”

Please can someone help.

[VlaznimA]

Hello @powellr3 

I recommend you to contact our contact center directly at 0848 44 66 88 (CHF 0.08/min.). This way we can check your request again.

Thank you for your understanding.

Kind regards, VlaznimA.