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Refund Inquiry

New Author
0 Likes

Hello, 

 

Can you please let me know if you refund tickets for trains that were cancelled? I purchased two tickets for me and my mother from Tirano to St Moritz and returns and just before departing the train was  cancelled due to heavy snow in Pontresina. 

 

Thank you.

 

Highlighted

Re: Refund Inquiry

Moderator
0 Likes

Hello @AntoniaS 

This is the wrong channel for your request. Contact the SBB Contact Center under ticketshop@sbb.ch or by phone 0848 44 66 88 (CHF 0.08/per min).

Have a nice day.

Greetings
VeroniqueE