Purchased Tourist half fare card incorrectly

[RTTK]

Hi,

I purchased the tourist half fare card and forgot to add in child’s detail to activate the family pass. Also I activated the travel date 1 week before my actual travel. 

How can I get add in the family pass now? Or can this be resolved when arriving in Switzerland? 

Thanks

[FatimaH]

Hello @RTTK 

Thank you for your query.

You can find both answers to your question here: https://help.myswitzerland.com/hc/en-us/articles/115001475289-How-do-I-go-about-cancelling-my-travel...

and 

https://help.myswitzerland.com/hc/en-us/articles/115001475289-How-do-I-go-about-cancelling-my-travel...

I wish you a pleasant stay within Switzerland!

Kind regards,
FatimaH