Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

Back Forward

Step 3

You will find tips and tricks about train travel here.

Back Forward

Step 4

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our support form for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).

Problem with a ticket

New Author

Hello, I'm JAE SEONG LEE. I bought a ticket for 08.19.2018

from Interaken West to Milano Centrale 07:33 - 10:37. I payed 92.00(CHF) with Visa card

and checked my e-mail but there was nothing. Please check it again and send it to my email.

My email is

Thank you.

Re: Problem with a ticket

Traveller (gold)

Hey @JaeSeongLee

I sent the tickets to you again. Please also check your spam folder.

Greetings Davide