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Refund request
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Please ticket refund

New Member

I'm sorry.

I just booked a railway going to Basel from Interlaken downtown on the 3rd of November. 

I realized immediately after payment that my travel schedule is November 2.

Can I refund my ticket ? 

If you refund my ticket, I want to make a reservation again. November 2, 12 pm Railway to Interlaken Station 7 platform to Basel Station 10 platform



My ticket order number is 401352848. 

Please help me. I'll wait for the good news.






Traveller (platinum)


Hello clarajjang

To have a refund, you have to contact our Ticketshop. You can write an e-mail at: or full this formulary:

Kind regards,