Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

Please ticket refund.

New Author

I'm sorry. Since I'm a foreigner, I didn't know what to do, so I made a reservation for the children's price. I would like to book you for your adult price again, please refund your reservation for Order Number Nember 114750938.

Traveller (platinum)


As I can see you were already in Contact with our Online-Support and your ticket was cancelled.


Have a nice day.

Regards, Valerie