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Please refund tickets!

LES
New Member
‎12.06.2019 19:51

Any help on who to contact?

I purchased four tickets on Gotthard Panoramic Express for 7/5. RHB contacted me via email on 6/7 and said there was a system error - my credit card was charged but no seats were assigned. They instructed me to rebook tickets and I would get a full refund. I won't rebook (another $600) without my refund. 

Any advice on who to call? Email isn't helping. They keep saying refund is coming, but it hasn't. 

Thanks

LES

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1 REPLY
SandraI
Commuter (silver)
‎13.06.2019 14:36

Hi @LES 

I recommend you to get in touch with RhB directly:
https://www.rhb.ch/en/service-souvenirs/contact

Kind regards
SandraI

 

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