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Payment authorised (and taken from bank balance), but no ticket sent

New Member

I have just tried to purchase 2 x Swiss travel pass, however after entering my details the website has advised the transaction could not be completed and I must try again. However when I look in my banking app the payment has been authorised and taken from my available balance. I don't want to repeat the process in case I end up with 2 sets of payments, has anyone else had this happen to them?


Hello @law_88 

Thank you for your query.

Please contact the SBB Contact Center to see if your booking worked. +41 (0) 848 44 66 88 (CHF 0.08/min) or +41 51 225 78 00.

I wish you a nice day.

Kind regards, AferditaH