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Payment and ticket problem

New Author

Hi, I would like to request 2 problems.

I ordered 3 tickets for Luzern to Milano at 22:25(in South Korea time). But the message said that the payment didn't go well so I paid again at  22:30(in South Korea time).

However, I realized that the money was withdran twice. In addition, I didn't get the e-ticket to my email address( even though I paid twice.

So , there are 2 requests.

First, I would like to get a refund for one transaction among the two.

Second, I would like to get the e-ticket to my email address(

Traveller (platinum)

Hello 조윤하 

Please contact directly our ticketshop at this adress:

My colleagues can check if the amount was debit or not. Please write in the email the 4 first and the 4 last numbers of your credit card.

Kind regards,