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One name disappeared and one repeated twice

New Member


I have just booked tickets from Milano centrale to Rothenthurm for 2 adults and 2 children, for July 10th at 15.10 pm

Inspite of entering my child's name correctly, the ticket shows my husband's name twice and does not show her name and birth date. Can you please tell me how to correct this.

In thepassenger details, it clearly shows two adults and two children.

How do I fix this please? Have emailed sbb but have not recieved a reply yet



Re: One name disappeared and one repeated twice

Traveller (platinum)

Hello @Arunima 

Thank you for your request.

If you would like a quick answer, I advise you to contact my colleagues at Rail Service by phone on 0848 44 66 88 (CHF 0.08). All you have to do is give them your order number so that they can access your tickets.

I wish you a nice afternoon.

Best regards