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Old train tickets not showing as orders in my profile

New Author
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Hi. My SBB train ticket orders between 30.01.2018 and 12.02.2018 are not showing in my online account SwissPass account. Please can you fix this so they are showing again and I can access the ticket documents?

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Re: Old train tickets not showing as orders in my profile

Moderator
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Dear stellavista

Please send an e-mail to ticketshop@sbb.ch and submit your user data. 

Thanks and kind regards
SandraI