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Old Tickets

prabalsen
New Member
0 Likes

Hi,

I would like to get back my old ticket purchased through SBB mobile app for some official purpose. Is there any way to get the ticket details?

Re: Old Tickets

FatimaH
Moderator
0 Likes

Hello @prabalsen

Thank you for your query.

Online Tickets are available for downloading until 31 days after the date of travel. If the pdf file is not available any more, you may print the order overview in the SBB Ticket Shop under www.sbb.ch/en/sbbticketshop under "My account" » " My orders" (login necessary).

I wish you a nice Weekend.

Greetings,
FatimaH

Re: Old Tickets

Zuz
New Member
0 Likes

Hello, 

I bought a mothly ticket on the shakter and it was visible in my sbb app. But niw I don’t see it anymore. I asume, that it is not valid anymore. But I also dont see it the past tickets. I see there one from last week, but not the monthly one, so I am not sure when it expires/ expired. Whx dont I see this ticket in the history?

Re: Old Tickets

SandrineS
Moderator
0 Likes

Hello @Zuz 

This can be accessed with the Swisspass login in sbb.ch - Procedure
-- Call up sbb.ch on the Internet
-- Register with Swisspass login
-- click on your own login (shown with 2 letters in the upper right corner)
-- Click on orders
-- limit with date from...to and type (travel date or order date)
-- Click on search orders ... print ... also detailed (show orders)


I hope I could help you.

Greeting Sandrine

Re: Old Tickets

Kash
New Member
0 Likes

Hi, 

I am trying to search old orders from 2017 and 2018, but the website returns an error message. Can this be fixed please?

Regards