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No refund button on my order page

New Author


I would like to refund my ticket and I follow the refund guide on sbb website, But when I go to my orders page there is no refund button . 
Please help me how can I refund through website


Hello @pandaoing 

You can refund tickets on the following website: Ticket refunds | SBB help & contact.

Have a nice day.

Kind regards, VlaznimA.