Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

Need to cancel online ticket booked wrongly

NadiaMeziane
New Member
0 Likes

Hello Dear SBB,

I just booked a ticket for our family (order number 115255417/Khaled Tibari Nadia Meziane Malik Tibari and Louane Tibari) for 245 CHF from Basel to Hamburg because we are visiting family and flying back from Hamburg on the 25.10 but after talking to my husband I realized we are flying back to Geneva and not to Basel! I just booked a few minutes ago and I would appreciate if SBB would make a gesture and cancel and refund our booking.

Many thanks in advance !

Nadia Meziane

 

 

 

 

 

 

 

Re: Need to cancel online ticket booked wrongly

SandraI
Moderator
0 Likes

Hi NadiaMeziane

Unfortunately it is not possible to cancel the tickets of your order 115255417. According to the conditions which are displayed during the order process, the Supersaver Ticket Europe may not be exchanged or refunded.

Kind regards
SandraI