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Need to cancel online ticket booked wrongly

New Member

Hello Dear SBB,

I just booked a ticket for our family (order number 115255417/Khaled Tibari Nadia Meziane Malik Tibari and Louane Tibari) for 245 CHF from Basel to Hamburg because we are visiting family and flying back from Hamburg on the 25.10 but after talking to my husband I realized we are flying back to Geneva and not to Basel! I just booked a few minutes ago and I would appreciate if SBB would make a gesture and cancel and refund our booking.

Many thanks in advance !

Nadia Meziane








Commuter (silver)

Hi NadiaMeziane

Unfortunately it is not possible to cancel the tickets of your order 115255417. According to the conditions which are displayed during the order process, the Supersaver Ticket Europe may not be exchanged or refunded.

Kind regards