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Need to cancel my ticket

Kidong
New Author
0 Likes
I’d like to cancel my tickets.
I need to visit Basel before Zurich airport. But my ticket doesnt include Basel transfer.
I hope to cancel my tickets and get a refund.
If it’s not possible, changing the ticket schedule would be greatful.
This is my tickets info below.
- ticket ID: 256055209901, 272990037365
- order No.: 411951490

SandraI
Moderator
0 Likes

Dear @Kidong

We kindly ask you to fill in the refund request form online: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/online-mobile.html

Thank you for your understanding.

Kind regards
SandraI

SandraI
Moderator
0 Likes

Dear @Kidong

We kindly ask you to fill in the refund request form online: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/online-mobile.html

Thank you for your understanding.

Kind regards
SandraI