Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

Name change

New Member

I need to change my name on the travel card. How can I do it? It is not possible online. 

Hello @martynakulka 

It's not possible online. We need a copy of your identity card, to apply changes of your costumer details. You can present your ID directly on the SBB counter or send us a copy via the contact form on

I wish you a nice day.

Kind regards, VlaznimA.