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My train was cancelled - refund ticket

New Member


all the train from Geneva to Lausanne were cancelled due to a person accident, a guy from sbb just told me that there is no other way to go to Lausanne in the next hour and a half at least.

I had to cancel all my meetings in Lausanne unfortunately i coudln't delay them. 

Could i be refund ? (i bought a ticket directly at the station) If yes, how ? 

Thx !



Hello @xfa 

Thank you for your query.

In case of delay and cancellation due to a personal accident, it is generally not possible to refund a ticket ( For any compensation or exceptional reimbursement, please contact our customer service:

Kind regards,