Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

My Half fare is valid but I received a message said it has been blocked?

tracynguyen
New Author
0 Likes

I paid 100CHF to renew my half-fare but I received a message from number 222 that said my half-fare has been blocked. I checked on SwissPass and it said my card is still valid. Should I visit the office to check with my travel card or I don't need to worry?

Because I'm planning to go on a trip and this is very important. 

IMG_7BEC995EC374-1.jpegScreenshot 2021-09-14 at 21.07.44.png

 

Re: My Half fare is valid but I received a message said it has been blocked?

EleonoraS
Moderator
0 Likes

Hi @tracynguyen 

Thank you very much for your question. 

Please contact the SBB Contact Center or visit an SBB  ticket counter to check the payment status: if we did not receive the payment, and it was due for longer than 30 days, the card gets blocked. 

The contract status can still be valid when this happens, because we do not cancel your half fare travel card subscription straight away if the payment is late or there is a problem with it. 

Kind regards

EleonoraS