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Money went out. Tickets are not identifiable.

New Author


cho ye ju / Lee ji hyun on July 28th
I bought a ticket from Interlaken ost to Milan.
But the ticket is not confirmed.

Money went out (account number 93934199455)
Please confirm.

New Author
..Credit card number 4673 09** **** 7141
Commuter (silver)

Hi @choyeju

I kindly ask you to check your spam folder first. If you still can not find a confirmation e-mail, there are two possibilities:

If you have placed an order by logging-in under you will find the ticket on the right side under "My account" and "My orders". If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card.

If you have placed an order without logging-in, I recommend you to contact us by e-mail at Please also submit us the first six digits and the last four digits on your credit card

Kind regards

I tried to send a mail but it is not sent.
because 550 refused: user invalid
Maybe you are missing a “s”