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choyeju
New Author

Hello

cho ye ju / Lee ji hyun on July 28th
I bought a ticket from Interlaken ost to Milan.
But the ticket is not confirmed.

Money went out (account number 93934199455)
Please confirm.

SandraI
Moderator

Hi @choyeju

I kindly ask you to check your spam folder first. If you still can not find a confirmation e-mail, there are two possibilities:

If you have placed an order by logging-in under http://www.sbb.ch/en/meta/login.html you will find the ticket on the right side under "My account" and "My orders". If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card.

If you have placed an order without logging-in, I recommend you to contact us by e-mail at ticketshop@sbb.ch. Please also submit us the first six digits and the last four digits on your credit card

Kind regards
SandraI

I tried to send a mail but it is not sent.
because 550 tickethop@sbb.ch refused: user invalid
Maybe ticketshop@sbb.ch you are missing a “s”
choyeju
New Author
..Credit card number 4673 09** **** 7141