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Money from my account spent but web-page indicate fault of payment - what I should do in this case?

SOLVED
Davit_Chokheli
New Author

Hi,

I wanted to get ticket for round trip Geneva-Hamburg-Geneva. I proceeded payment, money transferred from my account, but web-page indicated that payment fault and, as a result, - no ticket, but, again, note please - money already left my account.

Please advise, what should do in this case? I guess, that pure logic is: no ticket got/system shows payment failure -> means no purchase happen -> transferred from my account money should be refunded.

Will the money reflected back to my bank account in this case, and how many days will takes this procedure?

 

 

 

 

 

1 ACCEPTED SOLUTION
Davit_Chokheli
New Author

Ok, problem solved: money reflected back to my account after while.

 

View solution in original post

1 REPLY
Davit_Chokheli
New Author

Ok, problem solved: money reflected back to my account after while.