Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Luggage and baggage enquiries

New Author
Hi i will be heading to Grindelwald in December 2016 From Zurich Airport. I'm aware that i can get tickets from Zurich airport to Bern, Bern to Interlaken, Interlaken to Grindelwald. My question is am i able to take my luggages up with me on the train? or is it compulsory to purchase the door to door flight luggage service? It is quite confusing.. I hope someone can explain it to me. thanks!
Hi @ShaneSeah. Thank for your request. You can without further take your luggage for free with you on the train. Door to door is a different service offered to guests flying with Swiss. Greetings, Nicolas