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Lost ticket shop username and email

SOLVED
Sunshine1
New Author

Hallo, I forgot the SBB ticket shop user name and email address used for the account. I would like to create a new account, but when I give my data the system tells me that there is already an account at my name and that I should use that one....but I cannot retrieve my account because I do not know neither my username neither the email address used for the account, so I'm blocked. Could you please let me know how I can create a new account, or any other way in which I can get access to my old account? Thank you.

1 ACCEPTED SOLUTION
RolandP
Pendler/in (Bronze)

Hello @Sunshine1 

Please get in touch with the SBB Contact Center by calling +41 848 44 66 88 (or +41 51 225 78 00) or writing: Ticket purchase complaint | SBB help & contact.
We cannot help you here as we do not have access to the systems. In addition, I suggest to use a password manager app; I am using such for many years and could not work without it.

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.

View solution in original post

1 REPLY
RolandP
Pendler/in (Bronze)

Hello @Sunshine1 

Please get in touch with the SBB Contact Center by calling +41 848 44 66 88 (or +41 51 225 78 00) or writing: Ticket purchase complaint | SBB help & contact.
We cannot help you here as we do not have access to the systems. In addition, I suggest to use a password manager app; I am using such for many years and could not work without it.

Best regards,
Roland

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.