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Load Ticket Order on SBB Mobile and Online Account?

New Author

Hello, my ticket order is not showing up in my SBB online or the SBB Mobile app account. I created the account during the purchase, but somehow, I must have missed a step. 

How can I get the ticket order on the account after purchase?

Danke Schoen,


New Author

I called today, and the bottom line is that the order was purchased as a Guest and cannot be added to the mobile app.  That's not the end of the world, but is a bit inconvenient.


Hello @robhouston 

It may be that there was a mistake during the registration and you bought the ticket as a guest or the purchase failed. For more information about your booking, please contact the Contact Center at +41 848 44 66 88 (CHF 0.08/min.) or from abroad at +41 51 225 78 00.

Thank you for your understanding.

Kind regards, VlaznimA.