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If I buy a day pass, can I get supersaver tickets refunded?

Traveller

Hi,

I bought supersaver tickets for my family but I now see that getting a day pass is cheaper. If I buy the day pass, can the supersaver ticket be refunded? If so, how much will I lose as cancellation?

Thank you.


Accepted Solutions

Re: If I buy a day pass, can I get supersaver tickets refunded?

Moderator

Hello @razimantv 

Please contact our online/mobile support directly so that my colleagues can control the case with you.

Call +41 848 44 66 88 or send an e-mail to ticketshop@sbb.ch.

Kind regards
ManuelaPf


All Replies

Re: If I buy a day pass, can I get supersaver tickets refunded?

Moderator
0 Likes

Hi @razimantv 

The exchange of a ticket (for Switzerland) is CHF 10.-

Please find more information here:
https://sbbcffffs-community.sbb.ch/t5/Service/Refunds-everything-you-need-to-know/ba-p/13222

Kind regards
SandraI

Re: If I buy a day pass, can I get supersaver tickets refunded?

Moderator

Hi @razimantv 

The exchange of a ticket (for Switzerland) is CHF 10.-

Please find more information here:
https://sbbcffffs-community.sbb.ch/t5/Service/Refunds-everything-you-need-to-know/ba-p/13222

Kind regards
SandraI

Re: If I buy a day pass, can I get supersaver tickets refunded?

Traveller
0 Likes

Thank you. I could not find exact cancellation charge details there, so just a doubt: If I got tickets for six people together, is that 10 CHF per person or just 10 CHF in total?

Re: If I buy a day pass, can I get supersaver tickets refunded?

Moderator

Hello @razimantv 

Please contact our online/mobile support directly so that my colleagues can control the case with you.

Call +41 848 44 66 88 or send an e-mail to ticketshop@sbb.ch.

Kind regards
ManuelaPf

Re: If I buy a day pass, can I get supersaver tickets refunded?

Traveller
0 Likes

Thank you, Manuela. I filled the form online with the details two days ago and got an SBB email that they would get back to me in 24 hours but no response! I live in the Netherlands and when I try to call, it says that my network is forbidden from calling the number.