Coronavirus notice: Refund request Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).
We cannot change the tickets like that. The tickets will not be valid with the wrong birth date. We can cancel your orders 104942799 and 104941344 and make a refund on your payment card (an administration fee is charged directly on the payment card used for the purchase, in this case CHF 20.-). Then you can buy the new tickets with the correct birth dates.
Is it ok for you? Otherwise please contact our colleagues from the Online-Support by mail: firstname.lastname@example.org.