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I would like to refund my tickets (supersaver tickets, Saver Day Pass)

New Member
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Hi, 
I would like to refund my tickets (supersaver tickets, Saver Day Pass), because I found SBB provide a swiss travel pass is more appropriate us.

So, I would like to buy swiss travel ticket for 15 days. However, I already bought supersaver tickets and saver days tickets.

I already apply refund online through fill in applying form on sbb website.  

Is it necessary to buy swiss travel pass first and then apply cancel and refund for supersaver ticket and saver day pass online?

Because I worry about that I can't get the refund, so I still not buy swiss travel pass online through mobile now.

I'm not very understand the refund steps,  can you answer my question?  

Thank you very much!

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Moderator

Hello @Ling-Yi 

Saver Day Passes and supersaver tickets may be altered or exchanged only prior to the journey by buying a new ticket. In your case you can buy the Swiss Travel Pass and then ask for a refund of supersaver tickets and Saver Day Passe.

Please write an e-mail to ticketshop@sbb.ch with the order number (or copy/photo) of your supersaver tickets and Saver Day Passe and the order number (or copy/photo) of Swiss Travel Pass.

I wish you a nice day.

GiorgiaB

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New Author
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I brought a couple of supersaver tickets. Now I want to buy a 4 day Swiss flexi travel passes to cover the same itinerary. Is a refund possible on the super saver tickets I brought earlier if I buy the passes now ? 

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New Author
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@Ling-Yi Did you buy travel swiss passes and manage to get refund ?
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Moderator

Hallo @Priyo 

Thank you for your query.

Please send an email to ticketshop@sbb.ch with the order number of the Swiss Travel Pass and of the supersaver tickets.

They will help you out.

I wish you a nice day.

GiorgiaB