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I want to refund and change my ticket. please!

New Author
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I booked the Venezia Mestre train from Interlaken West.
But I want to change from Interlaken West to Brig by train.
I want to get a refund on the train that goes to Venezia Mestre from the Brig.
Please reply.

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Moderator
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Hello @HYEYOON 

Thank you for your query.

In this case I recommend you to call our Railservice on the following telephone number: 0041 848 44 66 88.

Kind regards.

GiorgiaB

New Author
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Thank you for your reply.
I don't speak English well.
So let me know if there's any other way besides calling.
I want to cancel it completely and make a reservation again. Is it possible?

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Moderator
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Hello @HYEYOON 

Alternatively you can send an email to ticketshop@sbb.ch.

I wish you a nice afternoon

Kind regards

GiorgiaB